FAQs

How will my order ship?
How much will shipping cost? 
When will I receive my order?  
Do you ship orders internationally?
What is your return/exchange policy?
How do I care for Tillandsia (airplants)?

How will my order ship?
Airplantman Designs ships via USPS Priority in the United States. 

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How much will shipping cost? 
Shipping costs are flat rate and determined by your purchase total:
Up to $50: $6.85
$50-89: $11.30
$90-$174: $15.30
$175-$269: $24.85
$270 and up: $38.00

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When will I receive my order?  
Airplantman web shop orders typically arrive within 1-2 weeks, however shipping times may vary. If you need your order by a specific date, please let us know at the time of purchase and we will do our best to accommodate. A tracking number will be sent to you once your order has shipped. We recommend opening packages promptly upon arrival for plant health.

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Do you ship orders internationally?
For a list of countries eligible for international delivery please see the country dropdown menu at check-out. If you are located in a country not listed please email us at josh@airplantman.com for a shipping quote. When it is not possible to ship plants due to customs restrictions, a discount code will be provided.

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What is your return/exchange policy?
Refunds will not be issued. Airplantman is happy to issue an exchange on any damaged products within 14 days of receipt. Customer is responsible for all return shipping costs.

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How do I care for Tillandsia (airplants)?
Airplantman products are designed for easy maintenance and to encourage airplant health. Airplants are pretty tough but they look their best with bright light, air circulation and regular water.

For AirplantVessels simply slide the airplant and its wire holder from the base and submerge both in water once a week for several hours.

For AirplantFrames simply mist or submerge plants while secured in place.

The following detailed information from airplants4u.com may be helpful for new airplant owners:

LIGHT
Lighting for Tillandsias should be bright but filtered (April - October). They should not be left in the direct sun in the summer months (this will cause the plant to become sunburned ). Tillandsias love direct sun (November - March). Tillandsias may be grown in the house directly in front of a window. Fresh moving air is advisable, but remember, the most important care need is bright filtered light. The thicker or stiffer the leaves and the more gray or white their color, the more light the plants need. Light-colored white to gray thick leaved plants grow in full sun in their native habitats and can often tolerate full sun in humid areas outside of their native areas. However, to be on the safe side, it is recommended that even these types of airplants be grown in light shade....between 4000 - 7000 footcandles of light is best. The green to light green airplants with softer thinner leaves are adapted to growing in shady conditions and do best in 2000 - 4000 footcandles of light. BEWARE: Trees, overhangs and window tinting can rob your plants of needed light. Place plants no further away than 3 feet in front of a bright window.

ARTIFICIAL LIGHT
Full spectrum artificial light (fluorescent) is best. Plant should be no further than 36" from the fluorescent tubes and can be as close as 6". A four-tube 48" fixture works well. Bulbs can be any full spectrum type Gro-Lux, Repta-Sun, Vita-Lite, etc. Light should be set with a timer, 12 hours per day.

WATER
The recommended method of watering is by drenching so the plants end up thoroughly wet(to point of runoff). For indoor plants, you can do this in your kitchen sink and use a watering can or your sink hose sprayer....it only takes a few seconds to get the plants thoroughly wet. The frequency depends on temperature, humidity, plant specie(some species prefer less water), plant size, and air circulation. For most indoor and outdoor situations, watering 2 - 3 times per week is sufficient. If conditions are hot and dry, water more often, if cool and humid, less often. Plants should be given enough light and air circulation to dry in no longer than 4 hours after watering. If air circulation is not good, you can use an electric fan. Spray misting is insufficient as the sole means of watering even if done daily but may be beneficial between regular waterings in dry climates to increase the humidity. To check for dryness, look at the leaf bases in the central part of the plant. Plants may look dry, but moisture may be present in the central meristematic area. If this area remains too wet for too long, rot may develop.  

An alternative watering method is soaking. Soaking is recommended if plants become severely dehydrated, indicated by limp, wrinkled, or curled leaf edges. If symtoms indicate dehydration, drenching usually won`t bring the plants out of the dehydrated state, so the plants should besubmerged in water for up to 12 hours. Soaking every 10 days to two weeks will keep plants happy and meet their water needs. After watering, plants with thick fleshy leaves that tend to trap water in their centers should be turned upside down  and gently shaken to remove trapped water.

Water quality is not important for most tillandsias so you may use tap water, rain water, or bottled drinking water. Don`t use distilled water. Always remove any standing water within a tillandsia by turning the plant upside down until empty, tillandsias will not survive in standing water!

AIR CIRCULATION
Following each watering, Tillandsias should be given enough light and air circulation to dry in 4 hours or less. Do not keep plants constantly wet or moist. If plants are allowed to stay wet for too long, fatal rot can develop.

TEMPERATURE                                                                                                                    
Optimum temperature range for tillandsias is 50 - 90 degrees F, but they can tolerate temps from freezing to above 100F. . Do not expose to freezing temps.

FERTILIZER
Use Bromeliad fertilizer (17-8-22) twice a month. It is GREAT for blooming and reproduction! Other water-soluble fertilizers can be used at 1/4 strength (Rapid Grow, Miracle-Grow, etc.) if Bromeliad fertilizer is not available. Don`t fertilize newly received plants for at least 3 weeks.


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